Terms and Conditions BJ88 — Platform Usage Guide for All Members

1 General Terms & Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and bj88 ("We", "Company" or "Platform") regarding your use of the website, mobile application, and all services provided by bj88.

By completing the account registration process, making your first deposit, or using any part of the BJ88 platform — including simply browsing the website — you confirm that you have read, understood, and agree to be bound by these Terms and all related policies, including our Privacy Policy and Responsible Gaming Policy.

These Terms are provided in Bahasa Melayu for the convenience of Malaysian users. In the event of any conflict in interpretation between language versions, the English version shall be the legally binding version.

2 Eligibility & Account Registration

To register and use the bj88 platform, you must meet all of the following eligibility requirements:

• Age requirement: You must be at least 18 years of age. BJ88 performs age verification during the KYC process and reserves the right to request proof of age at any time.
• One account per individual: Each person is permitted to hold only one active bj88 account. Registering multiple accounts using the same or a falsified identity is a serious violation.
• Accurate information: All information provided during registration — full name, identification number, phone number, email, and bank details — must be accurate, complete, and up to date.
• Access from permitted regions: You are responsible for ensuring that your use of the BJ88 platform is lawful in the region or country where you are located.

The Know Your Customer (KYC) process is mandatory for all bj88 members. You are required to submit valid identity verification documents before your first withdrawal is processed. bj88 reserves the right to request additional documents at any time for ongoing verification purposes.

3 Deposits, Withdrawals & Transactions

BJ88 processes all transactions in Malaysian Ringgit (MYR). Accepted payment methods include domestic bank transfers via FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and various other Malaysian e-wallets.

Regarding deposits:

• Deposits are typically credited to your BJ88 account within minutes after the transaction is confirmed.
• BJ88 does not charge processing fees for deposits; however, your financial institution may apply its own charges.
• Minimum and maximum deposit limits vary by payment method and can be checked in the Deposit section of our platform.

Regarding withdrawals:

• Withdrawals may only be made to a bank account or e-wallet registered in the same name as the bj88 account holder.
• All first withdrawals require completed KYC verification before they are processed.
• BJ88 processes the majority of withdrawals within 15 minutes to 24 hours, depending on the method and amount involved.
• BJ88 reserves the right to request proof of the source of funds for withdrawals exceeding certain limits, as part of its anti-money laundering procedures.

4 Bonuses & Promotions

BJ88 offers a variety of bonuses and promotions from time to time for both new and existing members. All bonuses are subject to specific conditions stated on their respective promotions pages. The following general conditions apply to all bonus types:

• Rollover requirements: Each bonus has a rollover requirement that must be met before winnings can be withdrawn. The rollover value is expressed as a multiple of the bonus amount or the total of the deposit plus the bonus.
• Validity period: Each bonus has its own validity period. Unused bonuses or unfulfilled requirements within that period will expire automatically.
• One bonus per promotion: Unless stated otherwise, each member is eligible for each type of promotion once only.
• Bonus abuse prohibition: BJ88 has a detection system to identify unusual betting patterns indicative of bonus exploitation. Accounts suspected of abusing the bonus system may be temporarily suspended pending investigation.

BJ88 reserves the right to revoke any bonus granted in error or obtained through methods that violate these terms. BJ88's decisions regarding bonus eligibility and payouts are final.

5 Game Rules & Betting

All games and betting products on bj88 are governed by specific rules available in the help section of each product. The following general rules apply to all game categories:

• Game results displayed on the platform are final and binding unless a proven technical error exists.
• If a technical disruption occurs during a gaming session, BJ88 will endeavour to restore the session to the last confirmed point. In cases where restoration is not possible, the affected bets will be voided and funds returned to the member's account.
• Confirmed bets cannot be cancelled except in special cases provided for in the relevant product rules.
• BJ88 reserves the right to refuse or void bets placed after the expiry of a valid period or involving incorrect odds due to a technical error.

6 Account Security & Member Responsibilities

You are fully responsible for keeping your BJ88 account login credentials secure. This includes:

• Use a strong, unique password that is not shared with any other account.
• Enable two-factor authentication (2FA) for an extra layer of protection — bj88 encourages all members to activate this feature.
• Do not share your login credentials with anyone, including family members.
• Log out of your account after every session, especially when using a public or shared device.
• Notify bj88 immediately if you suspect your account has been accessed without authorization.

BJ88 is not liable for any losses arising from unauthorised access caused by negligence or security vulnerabilities on the member's own part.

7 Prohibited Conduct

The following are strictly prohibited on the bj88 platform and may result in permanent account suspension or closure:

• Multiple Account Registration — Owning or operating more than one account simultaneously.
• Money laundering — Using the bj88 platform to convert or invest funds obtained through illegal means.
• Identity fraud — Registering using another person's name, documents, or personal information.
• Bug exploitation — Deliberately exploiting software errors or system bugs to gain an unfair advantage.
• Use of automation software — Using bots, scripts, or third-party software to automate gameplay actions.
• Collusion — Colluding with other players to manipulate game outcomes or exploit the bonus system.
• Fraudulent chargebacks — Initiating unauthorized chargebacks with your financial institution after funds have been used.

8 Privacy & Data Protection

BJ88 takes the privacy and personal data protection of our members seriously. Personal information you provide during registration and use of the platform is collected, stored, and processed in accordance with our separate Privacy Policy.

In brief, bj88 collects your personal data for the following purposes:

• Identity verification and KYC/AML compliance.
• Processing of deposit and withdrawal transactions.
• Sending notifications, promotions, and service-related information.
• Platform improvements and personalization of the user experience.
• Compliance with applicable legal and regulatory requirements.

BJ88 does not sell or disclose your personal data to third parties without your consent, except where required by law. For full details on our privacy practices, please refer to BJ88 Privacy Policy.

9 Limitation of Liability

BJ88 provides its platform on a best-efforts basis to ensure continuous availability, security, and accuracy. However, we cannot guarantee that the platform will always be free from technical disruptions, scheduled maintenance, or events beyond our control.

To the extent permitted by applicable law, BJ88 is not liable for:

• Losses or loss of profits arising from unavoidable service disruptions.
• Device damage or data loss occurring on the user's end.
• Losses resulting from unauthorized account use due to the member's own negligence.
• Delays in transaction processing caused by external factors such as bank network issues or disruptions from third-party payment service providers.

BJ88's total liability to any member under any circumstance is limited to the amount of funds held in that member's account balance at the time.

10 Account Suspension & Closure

BJ88 reserves the right to suspend or close any account that violates these Terms without prior notice in serious cases. For less serious violations, a warning notice will generally be issued before any action is taken.

You may also close your BJ88 account at any time by contacting our customer support team. Account closure requests will be processed within 5 business days, subject to the settlement of any active bets and compliance with all applicable withdrawal conditions.

Once an account is closed, any remaining balance (if applicable) will be returned to the original payment method after all required reviews have been completed.

11 Changes to These Terms

BJ88 reserves the right to amend, update, or replace these Terms and Conditions at any time for reasons including legal changes, product improvements, or updates to company policy.

When significant changes are made, BJ88 will notify members through one or more of the following methods:

• In-platform notification upon your next login.
• Email to the address registered with your account.
• Notices displayed on the home page or relevant pages.

The latest update date is always displayed at the top of this document. Continued use of the bj88 platform after receiving notice of changes constitutes the member's acceptance of the updated terms.

12 Contact Us

If you have any questions about these Terms and Conditions, or need further clarification on any section, the BJ88 support team is ready to assist you.

You can reach us via:

• Live Chat: Available 24 hours a day, 7 days a week on the bj88 platform. This is the fastest way to get a response.
• Support Email: [email protected] — Responses are typically within 2–4 hours on business days.

For issues related to responsible gaming or self-exclusion requests, please refer directly to the Responsible Gaming which has dedicated procedures and resources for that purpose.